Frequently Asked Questions
Your guide to shopping the latest Tokyo street fashion.
How long does international shipping take?
We ship directly from our Tokyo warehouse. Standard international shipping typically takes 7-14 business days, while express options arrive within 3-5 business days.
What is your return policy for apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that limited edition drops may have specific return restrictions.
How do I know which size to choose?
Japanese sizing can run smaller than Western standards. We provide a detailed size chart with centimeter measurements on every product page to help you find the perfect fit.
Are the products authentic?
Absolutely. TokyoToys guarantees 100% authenticity for every brand we carry. We work directly with designers and authorized distributors in Japan.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.